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Whether you need guidance on saunas, outdoor furniture, or anything in between, our team is ready to assist.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking details. You can use that link to follow your shipment in real time from our warehouse to your door.
What is your return policy?
We want you to be completely happy with your purchase. If something is not right, contact our team and we will walk you through the return or exchange process based on the product type.
Can I exchange an item for a different model?
Yes, exchanges are available for qualifying products. Reach out to our support team with your order number, and we will help you find the right replacement, whether it is a different sauna model or patio set.
How do I choose the right sauna or cold plunge for my space?
Consider your available space, power requirements, and intended use. Our team can help you compare dry heat saunas, infrared saunas, and cold plunges to find the best fit for your patio or indoor setup.
Do your outdoor furniture and heaters hold up in different weather conditions?
Our outdoor furniture and heaters are designed with durability in mind for various climates. We recommend reviewing product specifications for details on materials, weather resistance, and care instructions specific to each item.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Our support team aims to answer every inquiry within 24 hours on business days.
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Free Continental Shipping
Owned and operated by My Patio and Spa, we offer free shipping on most orders within the Continental U.S.
Hassle-Free Returns
If your purchase does not meet your expectations, our team will guide you through a straightforward return process.
